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Connecting with our customers is important to us. Every inquiry is evaluated and directed to the appropriate manager for response.

Our toll free number is 1-800-218-7450.
If you wish to speak to our recruiter, please call 1-888-578-9066.

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Insurance & Litigation

Acuren provides highly experienced professional engineers who technically support litigation cases, insurance claims, and accident investigations. Our materials and metallurgical engineers have provided failure analysis, materials testing, documentation review, and expert witness services for many high profile and lengthy industrial disputes both in North America and internationally. Acuren has gained a reputation of providing excellent and unbiased 3rd party technical investigations to support the legal and insurance industries.

For pipeline leaks, fires, or any other unplanned incidents, Acuren personnel can mobilize to site, often in less than 24 hours. Acuren can act as a 3rd party witness, conduct initial assessment (including field material testing), gather information and evidence, and ensure samples are properly collected and transported for further investigation.

All investigations are conducted in accordance with the client’s requirements and timelines. Analysis can be very detailed and intensive or basic and fast. We approach each failure investigation with the potential for litigation in mind. Established procedures are used to provide complete and accurate documentation and confidentiality in the event that litigation support is required.

Our engineers have experience in supporting pipeline, utility, pulp and paper, petrochemical, manufacturing, and other industries.

Experts in insurance and litigation as well as full investigation facilities are located in:

  • Edmonton, Alberta
  • Calgary, Alberta
  • Richmond, British Columbia
  • Mississauga, Ontario
  • Leander, Texas

Services:

  • On-site Evaluation and Testing
  • Sample Collection and Transportation
  • Failure Analysis
  • Expert Witness Testimony
  • Expert Litigation Support
  • Technical Reporting
  • Materials Laboratory Services
  • Fire Investigation
  • Accident Investigation
  • Insurance Claims Investigations
  • Condition Assessments
  • Fitness for Service Assessments (API 579)
  • Repair or Replacement Support
  • Forensic Investigation

For more information, contact Acuren today

ACUREN COVID-19 PREPAREDNESS

As the transmission of the COVID-19 virus increases around the world and within our own communities, we want to make our customers aware that, in most jurisdictions, we fall within the essential services exception and we are able to perform the services customers require on their sites. As well we want to take a moment to update you on the measures we continue to implement to ensure business continuity and transmission reduction:

  • We continue to share regular communications with employees to ensure we are providing important news about the status of the virus and the actions taken by the company;
  • The Acuren COVID-19 email address continues to act as a valuable resource to which employees can send questions and concerns, and request other support related to COVID-19;
  • Our single point of contact continues to be a central resource to respond to issues related to the virus and associated company direction;
  • We have responded in real time to take appropriate measures in communities where we are informed of governmental restrictions that have a direct effect on our employees;
  • Alternate work provisions and enhanced infection control practises have been implemented across the business to minimize the potential for spread of the virus in our offices and field work locations;
  • On an almost daily basis we post valuable educational and informational resources on our online portal for the benefit of all North American employees;
  • We regularly remind employees of the critical need to comply with infection prevention and control measures such as frequent hand washing, appropriate respiratory etiquette and instruction to stay home if feeling unwell,
  • We continue to monitor and adjust our inventory of consumables and critical equipment to ensure we are equipped to respond to client needs in the event of a supplier shortage;
  • We have maintained frequent interaction with our leadership team on this matter to ensure we remain fully informed of changing circumstances;
  • We monitor the use of a disclosure form completed prior to employee’s returning to work to identify the presence of any symptoms related to the coronavirus, any personal travel within, or personal contact with travelers to/from, any international location, within the previous 14 days. This has been integrated into our onboarding plan for new projects;
  • We have distributed our Pandemic Plan to address the challenges presented by the current viral spread and to plan for the continuity of our services;
  • We have instituted restrictions on travel that is not business critical and have expanded our use of virtual meeting software.
  • We continue to communicate with our clients regarding the status of our actions, the preparedness of our business, the availability of our workforce, and our express intention to work in partnership to maintain the safety and health of our employees on their sites;
  • We continue to provide instructions related to isolation and quarantine requirements as per the CDC and WHO, and to ensure such requirements are met by affected employees;
  • Where we have employees who test positive for the virus, we have implemented a protocol to ensure all potentially affected parties are notified and proper precautions taken.

Our primary concern is always employee and client safety. To this end, we will continue to add to, or modify, our preparedness program in reaction to this evolving situation. We thank you in advance for all of your efforts in doing the same, and, as always we commit to working with you to ensure a safe worksite for all employees.

Should you have any questions regarding the foregoing, please contact me at (780) 405-5771 or kevin.hill@acuren.com; or Jen Miller at (780) 782-8082 or jen.miller@acuren.com at your earliest convenience.

Best Regards,

Kevin Hill, P.Eng., MBA
Vice President, Commercial
Jen Miller
Director, Human Resources
Acuren Director, COVID-19 Communications
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