Step 2: DUO User Enrollment

The IT department will send you an enrollment email for the Acuren DUO account. Once you receive the email from no-reply@duosecurity.com, open the email and click on the link to launch the web-based enrollment.

Your default web browser will open to a DUO web page. Click on “Next” to begin a brief tutorial and continue to click “Next” through the tutorial until you get the option to set up Duo Mobile or Phone Number (SMS). Both options are outlined below.

DUO Mobile App Setup

Once you click on the link in your enrollment email and go through the initial tutorial, select “Duo Mobile” from the option page.

Select your country code and enter your mobile number. Click “Add phone number”.

Confirm the number you entered is correct and click “Yes, it’s correct”.

If you selected DUO Mobile option, the enrollment process will remind you to download the Duo Mobile app. Click “Next” to continue.

Open the DUO Mobile app on your device and scan the QR Code shown on the screen.

If you are not able to scan the QR code (when enrolling on the same device displaying the QR Code), click the “Or email activation code” instead.

You will be prompted to enter an email address that you can check on the device where you have DUO installed. Click “Send Email” to continue.

Check your email for the activation link from DUO. Click on the link in the email and it will open in the DUO Mobile app on your device.

Once you have completed the QR scan code or email activation, you will see the Acuren/Rockwood account in your Duo Mobile app where you can rename it from the default “Acuren Inspection” and save it.

Back at the enrollment you should see that you have successfully set up your account. Click “Continue” and you will be taken to the “Setup completed” window.

Your mobile device is now set up for Duo Push notifications!

DUO SMS/Phone Setup

If your mobile phone is not supported by DUO Mobile app or is not a smartphone, you can also use SMS and phone calls to set up MFA. Once you click on the link in your enrollment email and go through the initial tutorial, select “Phone number” from the option page.

Select your country code and enter your mobile number. Click “Add phone number”.

Confirm the number you entered is correct and click “Yes, it’s correct”.

One the “Confirm ownership” window click “Send me a passcode” or “Call my Phone” to proceed.

Duo will SMS or call you with a passcode. Enter the passcode sent to your phone and “Verify” to continue.

Click “Continue” and you will be taken to the “Setup completed” window.

Acuren Applications Using DUO MFA

The Acuren IT department has configured DUO MFA for the following applications. Once you have been enrolled with DUO, these applications will require you to authenticate when signing into the application.

Microsoft 365

The IT department will confirm with you that DUO MFA is turned on for your Microsoft 365 account.

When DUO MFA is turned on for your M365 account, you will get prompted on your mobile device with a DUO push notification to approve the sign in.

This will happen when you sign into M365 services (Outlook/Teams/OneDrive/SharePoint/ETC) from new locations, new devices and when you change your password.

Example of M365 notification when waiting for approval.

Example of the 365 DUO push notification on a mobile device.

If you ever receive a DUO notification on your mobile device for a Microsoft 365 log in attempt that you did not initiate, click on the red X to “Deny” the log in.

When you receive a DUO notification on your mobile device for a Microsoft 365 log in attempt that you did not initiate, your 365 password has been compromised.

Immediately go to office.com and sign in with your credentials. Click on the gear icon in the top right- hand corner and select “change your password” from the popup side menu.